{"id":14,"date":"2025-08-26T17:31:38","date_gmt":"2025-08-26T17:31:38","guid":{"rendered":"https:\/\/brokenbreadsbh.com\/?page_id=14"},"modified":"2025-08-26T17:31:39","modified_gmt":"2025-08-26T17:31:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/brokenbreadsbh.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><strong>Last updated:<\/strong> [26.08.2025]<\/h2>\n\n\n\n<p class=\"has-medium-font-size\"><strong>1. Scope<\/strong><\/p>\n\n\n\n<p>This Return &amp; Refund Policy explains how we handle complaints, refunds, and replacements for items purchased from Broken Breads Bakery online or in-store.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>2. Perishable Goods \u2014 General Rule<\/strong><\/p>\n\n\n\n<p>Because we sell perishable food items, most bakery products cannot be returned for hygiene and safety reasons. However, we will address valid complaints about quality, incorrect items, or damaged goods.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>3. When We Will Accept a Claim<\/strong><\/p>\n\n\n\n<p>Please contact us within <strong>24 hours<\/strong> of receiving your order for daily \/ perishable items, or within <strong>48 hours<\/strong> for chilled items. To qualify for refund or replacement, you must provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number and date.<\/li>\n\n\n\n<li>Photos of the product and packaging (if applicable).<\/li>\n\n\n\n<li>A brief description of the issue.<\/li>\n<\/ul>\n\n\n\n<p>Claims submitted after the timeframe may be reviewed but cannot be guaranteed.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>4. Non-Perishable &amp; Packaged Items<\/strong><\/p>\n\n\n\n<p>Non-perishable or pre-packaged items may be eligible for return if unopened and in original condition within <strong>7 days<\/strong>\u2014subject to inspection.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>5. Custom Orders &amp; Cakes<\/strong><\/p>\n\n\n\n<p>Custom, made-to-order, and personalized cakes are non-refundable once production has begun. If there is a clear problem with the final product (not matching confirmed specifications), contact us within the stated claim window.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>6. Refunds &amp; Replacements<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If a claim is accepted, we will offer a refund, store credit, or replacement at our discretion.<\/li>\n\n\n\n<li>Refunds will be processed to the original payment method and may take several business days to appear.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>7. Incorrect or Missing Items<\/strong><\/p>\n\n\n\n<p>If an item is missing or you received the wrong product, notify us immediately and provide your order details. We will arrange a replacement or refund for the affected items.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>8. How to Make a Claim<\/strong><\/p>\n\n\n\n<p>Contact our customer support via the website contact form or phone (details on the Contact page). Provide order number, contact details, photos, and description of the issue.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>9. Exceptions &amp; Final Sale Items<\/strong><\/p>\n\n\n\n<p>Promotional, discounted, or clearance items are final sale unless otherwise stated.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>10. Additional Notes<\/strong><\/p>\n\n\n\n<p>We may ask for returned items to be collected or for you to provide evidence (photos) instead of returning perishable products to ensure safety and quality control.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Last updated: [26.08.2025] 1. Scope This Return &amp; Refund Policy explains how we handle complaints, refunds, and replacements for items<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_angie_page":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":1,"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":29163,"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/pages\/14\/revisions\/29163"}],"wp:attachment":[{"href":"https:\/\/brokenbreadsbh.com\/ar\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}