Last updated: [26.08.2025]

1. Introduction

Broken Breads Bakery (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or place orders via our website, contact us, or use our services.

2. Controller and Contact

Broken Breads Bakery
Riffa, Kingdom of Bahrain
For privacy questions or requests, contact: [Contact page on website or email address]

3. Information We Collect

  • Personal details: name, phone number, delivery address, email.
  • Order information: items ordered, dates, special instructions.
  • Payment data: payment method details (processed by third-party payment providers; we do not store full card details).
  • Device and usage data: IP address, browser type, pages visited, cookies and analytics data.
  • Marketing preferences: subscription status and communication preferences.

4. How We Use Your Information

We use personal data to:

  • Process and fulfill orders, deliveries, and refunds.
  • Communicate order status, confirmations, and support.
  • Improve our products, website, and services.
  • Send marketing (with your consent) such as promotions and product updates.
  • Comply with legal obligations and tax requirements.

5. Legal Basis (where applicable)

We process personal data to perform contracts (order fulfillment), comply with legal obligations, and where we have legitimate interests (improving services). For marketing, we rely on consent where required.

6. Sharing & Disclosure

We may share data with:

  • Payment processors and banks for payments.
  • Delivery partners to fulfill orders.
  • Service providers who help operate the website (hosting, analytics).
  • Legal and regulatory authorities when required by law.
    We do not sell personal data to third parties.

7. Cookies & Tracking

We use cookies and similar technologies for site functionality, analytics, and improving user experience. You can manage cookie preferences in your browser; note that disabling certain cookies may reduce site functionality.

8. Data Retention

We retain personal information as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Order-related records are kept for tax and accounting purposes per Bahraini regulations.

9. Data Security

We implement reasonable technical and organizational measures to protect data. However, no system is 100% secure—report suspected breaches to our contact email immediately.

10. Your Rights

Depending on local law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to processing or request portability. To exercise rights, contact us and we will respond within a reasonable time.

11. Children

Our services are not intended for children under 16. We do not knowingly collect personal data from minors.

12. Changes to this Policy

We may update this policy from time to time. Material changes will be posted on the website with an updated “last updated” date.