Last updated: [26.08.2025]

1. Introduction

These Terms & Conditions (“Terms”) govern your use of Broken Breads Bakery’s website, ordering system, and services. By using our website or placing an order you agree to these Terms.

2. Who We Are

Broken Breads Bakery — an individual enterprise based in Riffa, Kingdom of Bahrain.

3. Orders & Acceptance

  • Orders placed through the website or by phone are subject to availability.
  • We will confirm acceptance by email or SMS. A confirmed order constitutes a contract between you and Broken Breads Bakery.

4. Pricing & Payment

  • Prices shown include applicable taxes unless otherwise stated.
  • We accept the payment methods displayed at checkout. Card payments are processed securely via third-party providers. We do not store full card details.
  • We reserve the right to correct pricing errors.

5. Delivery & Pickup

  • Delivery areas, fees, and estimated times are displayed at checkout.
  • You must provide accurate delivery details. We are not responsible for incorrect address information supplied by customers.
  • For missed delivery attempts, additional charges may apply for re-delivery.

6. Product Information & Allergens

  • We provide ingredient and allergen information on product pages. If you have severe allergies, contact us before ordering.
  • While we take care to prevent cross-contact, we cannot guarantee products are completely free from traces of allergens.

7. Cancellations & Changes

  • You may cancel or modify orders within the time window stated in your order confirmation. Custom or made-to-order items may be subject to different cancellation terms.
  • Charges or cancellation fees may apply for late cancellations.

8. Returns, Refunds & Replacements

  • Perishable goods are non-returnable for hygiene reasons; however, if you receive a defective or incorrect item, contact us within the timeframe on our Return Policy (below) for a refund or replacement.
  • Refunds for valid claims will be processed using the original payment method.

9. Intellectual Property

All content on the website—text, images, logos—is our property or used with permission. You may not reproduce or use site content without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Broken Breads Bakery’s liability for direct losses arising from the supply of products or services is limited to the value of the relevant order. We are not liable for indirect, special, or consequential losses.

11. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, strikes, transport disruptions).

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Kingdom of Bahrain. Disputes will be resolved in Bahraini courts unless agreed otherwise.

13. Contact

For questions about these Terms, contact us via the website contact page.